Refund Policy

Refund & Satisfaction Guarantee Policy

At Moonskin, we believe in the individuality of every skin and hair journey. We understand that not every product will work the same for everyone. That’s why we offer a generous and flexible refund policy to ensure you feel confident and cared for when shopping with us.

You may be eligible for a refund under the following circumstances:

• You received an incorrect product or order

• The product arrived broken, damaged, or expired

• The product does not suit your skin or causes an adverse reaction
  

To qualify for a refund, the following conditions must be met:

• The refund request is initiated within 30 days of receiving your order

• The item is returned via courier or personal drop-off (return delivery costs are the customer’s responsibility, except in cases of incorrect, damaged, or expired products)

• A valid and accurate payment method is provided for refund processing

 

Your refund request will be then processed within the next 7-10 business days.

If you believe you’re eligible or would like to request further information, please don’t hesitate to reach out. Our team is here to support you with empathy and care.

📩 Email us at: support@moonskin.co